---
title: "Provision of Sugar CRM and Digital Transformation"
ocid: "ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MERSEYSIDE WASTE DISPOSAL AUTHORITY"
published: "2024-12-03"
---

# Provision of Sugar CRM and Digital Transformation

Buyer: MERSEYSIDE WASTE DISPOSAL AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697.json)

## Summary

The Merseyside Waste Disposal Authority has awarded a contract titled "Provision of Sugar CRM and Digital Transformation" for the provision of Sugar CRM licensing, implementation services, and associated migration and consultancy. This contract, classified under the Software package and information systems industry (CPV code 48000000), is valued at £195,070 and spans from 1st November 2024 to 31st October 2028. The procurement method used was a selective, restricted procedure. The procurement process has transitioned into the award stage, and the contract is situated in the North West region of the United Kingdom, specifically in Liverpool. The tender period concluded on 1st January 2024.

This tender presents significant opportunities for businesses specialising in CRM solutions and digital transformation services. Companies that have experience in software licensing, implementation, and consultancy services, particularly small and medium-sized enterprises (SMEs), would find this tender suitable for business growth due to the nature and scope of the project. The Merseyside Waste Disposal Authority's commitment to digital transformation offers a strategic collaboration opportunity, potentially leading to further engagements in public sector projects. The awarded supplier, Provident Crm, serves as an indicator for other firms in similar sectors about the responsiveness and criteria required to succeed in such procurement processes.

## Notice

Provision of Sugar CRM licencing, implementation services and associated migration and other consultancy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b76c189d-2235-44a2-8c50-241da21daa45 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2024 |
| Submission deadline | 1 Jan 2024 |
| Future notice date | Not specified |
| Award date | 1 Nov 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £195,070 |
| Lots value | Not specified |
| Awards value | £195,070 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERSEYSIDE WASTE DISPOSAL AUTHORITY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1BP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROVIDENT CRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Dec 2024 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b76c189d-2235-44a2-8c50-241da21daa45

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b76c189d-2235-44a2-8c50-241da21daa45
  3rd December 2024 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC169093
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.merseysidewda.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c233878e-5808-4ba5-8d79-c70b99004697.json.