---
title: "Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a"
ocid: "ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2021-09-29"
---

# Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba.json)

## Summary

The public procurement process involves a tender issued by HM Land Registry for a call centre workforce management solution and quality management services under the title "Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a." This procurement falls within the IT services industry, specifically consulting and software development, and is located in England and Wales. The procurement method employed is selective, with the awarded contract having a total value of £1.5 million, starting from 14th October 2021 and concluding on 13th October 2023. This award was made on 28th September 2021, following a completed tender period that ended on 23rd August 2021.

This tender presents significant opportunities for businesses looking to expand, particularly those specialising in IT services such as software development and consulting for customer support systems. Companies that can provide innovative workforce management solutions or enhance quality management processes for call centres are well-suited to compete. Given the scale of the contract, larger firms may find the requirements align with their capabilities, particularly those with experience in similar public sector projects.

## Notice

Workforce Management (WFM) - a call centre workforce management solution to optimise resource management in the Customer Support Centre Quality Management (QM) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2021 |
| Submission deadline | 23 Aug 2021 |
| Future notice date | Not specified |
| Award date | 27 Sep 2021 |
| Contract period | 13 Oct 2021 - 13 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £816,944 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Sep 2021 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95
  29th September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba.json.