---
title: "ESPH TW Out of Hours Telephone Service (ESPH306 LM) - AWARD"
ocid: "ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SE SHARED SERVICES"
published: "2021-01-11"
---

# ESPH TW Out of Hours Telephone Service (ESPH306 LM) - AWARD

Buyer: SE SHARED SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5

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## Summary

The procurement process involves SE Shared Services, which encompasses Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council, and Wealden District Council. The title of the awarded contract is "ESPH TW Out of Hours Telephone Service (ESPH306 LM)," classified under the customer services industry. The service covers telephone inquiries for the councils during out-of-hours periods. The contract period runs from 25 January 2021 to 23 January 2026, with the awarded tender having received approval on 6 January 2021. The procurement was conducted through an open procedure, concluding the tender period on 9 November 2020.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, to cater to public sector needs for out-of-hours telephone services. Companies specializing in customer service management, telephone operator services, and switchboard operations are well-suited to compete for such contracts, enabling them to expand their service offerings and potentially secure long-term agreements with local councils.

## Notice

Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council and Wealden District Council sought a suitably qualified and experienced Contractor to handle all telephone calls that come to the Councils during the Out-of-Hours period (outside of working hours and on the weekends).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2c815f1-cca7-4980-8cd5-3c976bb512b5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2021 |
| Submission deadline | 9 Nov 2020 |
| Future notice date | Not specified |
| Award date | 6 Jan 2021 |
| Contract period | 25 Jan 2021 - 23 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | EAST SUSSEX |
| Post town | Tonbridge |
| Postcode | TN34 3UY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Castle |
| Westminster constituency | Hastings and Rye |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORNWALL COUNCIL - ADULT SOCIAL CARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79342300 - Customer services
- 79511000 - Telephone operator services

## Release History

- 11 Jan 2021 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2c815f1-cca7-4980-8cd5-3c976bb512b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2c815f1-cca7-4980-8cd5-3c976bb512b5
  11th January 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hastings.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5.json.