---
title: "Telephony and Contact Centre ITT"
ocid: "ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CASTLES AND COASTS"
published: "2020-10-15"
---

# Telephony and Contact Centre ITT

Buyer: CASTLES AND COASTS  
Current stage: Tender  
OCID: ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3

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## Summary

The procurement process titled "Telephony and Contact Centre ITT" is initiated by Castles and Coasts, a buyer located in Carlisle, England. This tender, categorised under telecommunications systems, has a contract value of £65,000. The tender period is active and set to close on 12th November 2020, with the contract expected to commence from 30th November 2020 and last until 30th November 2023. The procurement method is classified as 'Other' and falls within the services category.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in telecommunications solutions, particularly those capable of providing integrated telephony and Omni-Channel contact centre systems. Businesses with expertise in similar technological services are encouraged to participate, as this contract aims to replace Castles and Coasts' existing telephony system, thus fostering an environment for innovation and competitive proposals in the North West region of the United Kingdom.

## Notice

Replace existing telephony system with a telephony and Omni-Channel Contact Centre solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/241190a6-12ae-4e84-831a-632c4c20305e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2020 |
| Submission deadline | 12 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Nov 2020 - 30 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CASTLES AND COASTS |
| Locality | CARLISLE |
| Post town | Carlisle |
| Postcode | CA3 8SY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 15 Oct 2020 at 12:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/241190a6-12ae-4e84-831a-632c4c20305e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/241190a6-12ae-4e84-831a-632c4c20305e
  15th October 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=545d0c12-dd0e-eb11-8105-005056b64545
  Advert

## Notice URLs

- http://www.castlesandcoasts.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c251f2c6-cc8d-4ae3-b3e5-3c807bd1b4f3.json.