---
title: "GB-Kings Lynn: Customer Engagement Platform"
ocid: "ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2024-06-27"
---

# GB-Kings Lynn: Customer Engagement Platform

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb)  
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## Summary

Freebridge Community Housing Limited is seeking qualified service providers for the procurement of a Tenant Engagement Platform in Kings Lynn, United Kingdom. The tender, titled "Customer Engagement Platform", falls under the industry category of customer-care services. The procurement stage is active with a tender deadline of 12th July 2024. The contract period is set to start on 1st August 2024 and end on 31st July 2027, with a contract value of £500,000 GBP. This open procedure tender is particularly suitable for small or medium enterprises (SMEs).

This opportunity to provide a Tenant Engagement Platform presents a chance for service providers experienced in customer-care services, customer relationship management software development, customer survey services, and customer loyalty programs. Businesses aiming to enhance tenant experiences, foster community connections, and improve tenant-landlord relationships among Freebridge Community Housing tenants and local communities are well-suited to compete in this procurement process.

## Notice

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94070526-ff2e-495c-a018-d57820c6d3c8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2024 |
| Submission deadline | 12 Jul 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2024 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 79342310 - Customer survey services
- 79342320 - Customer-care services
- 79342321 - Customer-loyalty programme

## Release History

- 27 Jun 2024 at 14:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/94070526-ff2e-495c-a018-d57820c6d3c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94070526-ff2e-495c-a018-d57820c6d3c8
  27th June 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Kings-Lynn:-Customer-Engagement-Platform/63PP6X5DRM
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c25831c4-376c-4ab3-a65a-ad1ef42cb4cb.json.