---
title: "Outbound Dialler Services"
ocid: "ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2024-04-02"
---

# Outbound Dialler Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649.json)

## Summary

The Student Loans Company has awarded a contract for Outbound Dialler Services. The procurement falls under the Collection agency services category and has a total value of £3,168,000. The tender was an open procedure with a tender period ending on 1st March 2024. The contract duration is from 1st April 2024 to 31st March 2028. The buying organisation is based in Darlington, United Kingdom, and the supplier is located in Glasgow, Scotland.

This tender presents an opportunity for businesses offering communication services to engage in providing outbound Dialler, SMS, and Email services. Small and medium-sized enterprises (SMEs) could find this tender particularly suitable due to the nature of the procurement and the contract's emphasis on daily sharing of customer data for outbound communications. Businesses in the communication services sector are well-suited to compete and potentially expand their operations through this contract with the Student Loans Company.

## Notice

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f70a8721-8ea2-4184-a864-d39c9e67608d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 1 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,168,000 |
| Lots value | Not specified |
| Awards value | £3,168,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PASTDUE CREDIT SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 2 Apr 2024 at 08:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f70a8721-8ea2-4184-a864-d39c9e67608d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f70a8721-8ea2-4184-a864-d39c9e67608d
  2nd April 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=852835890
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c258c358-2d7d-44c8-a2df-fa10d1df8649.json.