---
title: "Customer Transactional Surveys 2025"
ocid: "ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST KENT HOUSING ASSOCIATION"
published: "2025-06-16"
---

# Customer Transactional Surveys 2025

Buyer: WEST KENT HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f.json)

## Summary

The procurement process for the "Customer Transactional Surveys 2025" has been completed by the West Kent Housing Association. This contract pertains to the service category of customer satisfaction surveys, classified under the CPV code 79342311. The contract focuses on conducting transactional surveys via SMS, email, and telephone interviews, along with providing real-time monitoring through an online dashboard. Located in Sevenoaks, England, this procurement employed a limited method using competitive quotation, which is a below-threshold process. The contract, valued at £81,755, will run from 1st July 2025 to 30th June 2027. The award was made on 28th March 2025 to Acuity Research & Practice Ltd.

This tender offers significant business opportunities for SMEs specialising in customer feedback and data analysis services. Companies with capabilities in digital survey delivery and analytics, particularly those adept in sentiment and key driver analysis, would find this contract beneficial for growth. As the procurement method allowed for competitive quotation, businesses that are agile and can offer competitive pricing while maintaining quality standards would have been well-suited to compete for this opportunity. This contract also exemplifies the potential for SMEs to secure repeat business through the delivery of specialised services to housing associations.

## Notice

*This is for information only, as the contract has been awarded* The scope of services will include: * Sending surveys for a number of transactional services by SMS, email and CATI * Provision of an interactive online dashboard to monitor responses in real time * Sentiment and key driver analysis The full details of the services are set out in the specification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 28 Mar 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,755 |
| Lots value | Not specified |
| Awards value | £81,755 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST KENT HOUSING ASSOCIATION |
| Locality | SEVENOAKS |
| Post town | Tonbridge |
| Postcode | TN13 1AX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Sevenoaks |
| Electoral ward | Sevenoaks Town and St John's |
| Westminster constituency | Sevenoaks |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 16 Jun 2025 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b
  16th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f.json.