---
title: "Corporate CRM"
ocid: "ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MILTON KEYNES COUNCIL"
published: "2025-09-18"
---

# Corporate CRM

Buyer: MILTON KEYNES COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34

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## Summary

The procurement process for the "Corporate CRM" project, managed by Milton Keynes Council, has reached the award stage. The contract pertains to the software package and information systems industry and is located in the South East region of the United Kingdom. The procurement method used was selective, specifically through a call-off from a framework agreement. The tender period concluded on 5th September 2025, and the contract is set to commence on 19th January 2026, running until 18th January 2030. The total value of the contract is £462,817, awarded to Granicus-Firmstep Limited.

This procurement offers significant opportunities for businesses specialising in customer relationship management systems. Businesses that typically engage in services related to software and information systems would find this tender promising, especially those geared toward public sector solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) have been recognised as suitable bidders, underscoring the accessibility of such frameworks to a diverse range of business scales.

## Notice

Customer Relationship Management System for MKCC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81297264-d753-477e-ae90-df91d535f131 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2025 |
| Submission deadline | 4 Sep 2025 |
| Future notice date | Not specified |
| Award date | 11 Sep 2025 |
| Contract period | 19 Jan 2026 - 18 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £462,817 |
| Lots value | Not specified |
| Awards value | £462,817 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MILTON KEYNES COUNCIL |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK9 3EJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Central Milton Keynes |
| Westminster constituency | Milton Keynes Central |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Sep 2025 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81297264-d753-477e-ae90-df91d535f131

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81297264-d753-477e-ae90-df91d535f131
  18th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c27251f2-88ac-40a6-865e-197ff962cb34.json.