---
title: "Enghouse Contact Centre Support"
ocid: "ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF THE WEST OF ENGLAND"
published: "2023-03-27"
---

# Enghouse Contact Centre Support

Buyer: UNIVERSITY OF THE WEST OF ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7)  
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## Summary

The University Of The West Of England awarded the contract for Enghouse Contact Centre Support to Modality Systems Limited. The procurement process had a direct procurement method with a contract value of £27,204.13 GBP. The tender period ended on January 31, 2023, and the contract period spanned from February 1, 2023, to February 2, 2023. The procurement falls under the services category and was suited for small and medium-sized enterprises.

This tender for Enghouse Contact Centre Support by the University Of The West Of England presents business growth opportunities for companies providing software support services. Businesses offering similar services and capable of delivering within the set timelines could successfully compete for similar contracts. Being below threshold, the procurement method of single tender action indicates a targeted selection process for vendors with relevant expertise and capabilities. The location of the contract is in Bristol, England, making it particularly appealing to local service providers.

## Notice

Enghouse Contact Centre Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6def18e7-6e6e-4909-a87e-7a98fc869c1f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2023 |
| Submission deadline | 31 Jan 2023 |
| Future notice date | Not specified |
| Award date | 31 Jan 2023 |
| Contract period | 1 Feb 2023 - 2 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,204 |
| Lots value | Not specified |
| Awards value | £27,204 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE WEST OF ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS16 1QY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MODALITY SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 27 Mar 2023 at 08:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6def18e7-6e6e-4909-a87e-7a98fc869c1f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6def18e7-6e6e-4909-a87e-7a98fc869c1f
  27th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c2ace443-78e3-46fc-b133-cf01ea116ba7.json.