---
title: "TD2048 - Service Level Agreement to support the Insight Led Council platform"
ocid: "ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBY CITY COUNCIL"
published: "2023-08-30"
---

# TD2048 - Service Level Agreement to support the Insight Led Council platform

Buyer: DERBY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093

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## Summary

The Derby City Council has awarded a contract for the service titled "TD2048 - Service Level Agreement to support the Insight Led Council platform" in the services industry category. The contract, valued at £43,200 GBP, is in the procurement stage of Other - VEAT Notice with a contract period from August 30, 2023, to September 30, 2024. The location of the procurement is in Derby, England, with the deadline for the tender period set on August 29, 2023.

This contract presents business growth opportunities for service providers capable of maintaining and developing software packages and information systems. Small and medium-sized enterprises (SMEs) are particularly suitable for this tender. Embracent Limited has been awarded the contract in this procurement process, which aims to support the monitoring, maintenance, and improvement of the Insight Led Council platform for Derby City Council.

## Notice

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: * Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) * Minor corrective ILC changes to ILC solution / minor defects * Knowledge transfer & Training * Data retention and Archiving * To provide service pack days to support with change requests or project work to develop the product.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d482717-a62e-4da4-b11d-9d6425fa1298 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - VEAT Notice |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2023 |
| Submission deadline | 28 Aug 2023 |
| Future notice date | Not specified |
| Award date | 28 Aug 2023 |
| Contract period | 29 Aug 2023 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,200 |
| Lots value | Not specified |
| Awards value | £43,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 2FS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMBRACENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Aug 2023 at 11:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d482717-a62e-4da4-b11d-9d6425fa1298

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d482717-a62e-4da4-b11d-9d6425fa1298
  30th August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093.json.