---
title: "GB-London: V&A Customer Experience CX Standards"
ocid: "ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "VICTORIA AND ALBERT MUSEUM"
published: "2023-08-08"
---

# GB-London: V&A Customer Experience CX Standards

Buyer: VICTORIA AND ALBERT MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542

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## Summary

The Victoria and Albert Museum (V&A) has issued a tender for the project titled "V&A Customer Experience CX Standards" within the services category. The procurement stage is currently active, with a tender period ending on September 10, 2023. The contract period is scheduled to run from October 2, 2023, to January 31, 2024, with an expected budget between £10,000 and £25,000. The project location is London, United Kingdom, and the procurement method is an open procedure.

This tender by the V&A presents opportunities for businesses, particularly small or medium enterprises (SMEs) and organisations with expertise in business and management consultancy services. Businesses capable of co-creating customer service standards and delivering large-scale audience-focused services are well-suited to compete for this contract. The project requires a focus on enhancing visitor experiences and driving consistency in service delivery across V&A sites in London.

## Notice

The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on. The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites. We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024. Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The Brief can be downloaded from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/962890f6-b00d-4eb2-8739-0e4e7d2e8601 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2023 |
| Submission deadline | 10 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2023 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICTORIA AND ALBERT MUSEUM |
| Locality | KENSINGTON |
| Post town | South West London |
| Postcode | SW7 2RL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services

## Release History

- 8 Aug 2023 at 15:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/962890f6-b00d-4eb2-8739-0e4e7d2e8601

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/962890f6-b00d-4eb2-8739-0e4e7d2e8601
  8th August 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=801016953
  Please follow this link to view the notice.

## Notice URLs

- https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542.json.