--- title: "Aster Group: Out Of Hours Telephone Line Managed Service." ocid: "ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ASTER GROUP" published: "2024-05-23" --- # Aster Group: Out Of Hours Telephone Line Managed Service. Buyer: ASTER GROUP Current stage: Planning OCID: ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298.json) ## Summary The Aster Group is planning a procurement process for an Out Of Hours Telephone Line Managed Service. The buying organisation involved is the Aster Group based in Wiltshire, United Kingdom. The procurement falls under the industry category of Call centre services. The process is currently at the planning stage, with the engagement end date set for August 23, 2024. Businesses interested in this opportunity should note the specific requirements for emergency call handling and housing repair services. This tender by the Aster Group provides an opportunity for businesses in the telecommunications and call center services sector to compete for providing an out-of-hours emergency repair service. Companies well-versed in handling emergency calls and triaging services would be suited to take part in this tender. Interested businesses should prepare to meet the outlined requirements and engage with the procurement process outlined by Aster Group. ## Notice *** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2024 | | Submission deadline | Not specified | | Future notice date | 23 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ASTER GROUP | | Locality | WILTSHIRE | | Post town | Swindon | | Postcode | SN10 2AZ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Urchfont & Bishops Cannings | | Westminster constituency | Melksham and Devizes | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32551400 - Telephone network - 64214200 - Telephone switchboard services - 79510000 - Telephone-answering services - 79511000 - Telephone operator services - 79512000 - Call centre ## Release History - 23 May 2024 at 14:38 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b - 23 May 2024 at 14:38 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b - 22 May 2024 at 14:53 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b - 22 May 2024 at 14:52 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b 23rd May 2024 - Early engagement notice on Contracts Finder - https://in-tendhost.co.uk/aster/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.aster.co.uk - https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u - https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE - https://in-tendorganiser.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298.json.