---
title: "CONTRACT FOR ECONOMIC AND HOUSING GROWTH CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM"
ocid: "ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GATESHEAD COUNCIL"
published: "2018-03-07"
---

# CONTRACT FOR ECONOMIC AND HOUSING GROWTH CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

Buyer: GATESHEAD COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c

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## Summary

The Gateshead Council is currently seeking submissions for a contract titled "Contract for Economic and Housing Growth Customer Relationship Management System." The procurement process falls under the 'services' category, specifically focusing on Customer Relationship Management software packages. The tender is open under an open procedure method and will conclude on 19th March 2018. The contract period is expected to commence on 1st June 2018 and run until 1st March 2023, with a total estimated value of £85,000. Interested parties can find the full specification of requirements by registering at www.nepo.org.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) with expertise in CRM solutions, particularly those focusing on service delivery within local government contexts. Businesses that can demonstrate innovative approaches to customer relationship management are encouraged to apply, as the council aims to improve its monitoring and reporting of business interventions in the economic development sector. Companies looking to expand their operational reach in public sector projects will find this contract appealing.

## Notice

The Economic Development Unit has a requirement for a Customer Relationship Management (CRM) system to monitor and report against all business interventions. Please go to www.nepo.org, register your interest and then download the documents for a full specification of requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa5c794b-4e29-431d-b51e-53b7fbca45bc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2018 |
| Submission deadline | 19 Mar 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2018 - 1 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 7 Mar 2018 at 09:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa5c794b-4e29-431d-b51e-53b7fbca45bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa5c794b-4e29-431d-b51e-53b7fbca45bc
  7th March 2018 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=77a99769-8a20-e811-80eb-005056b64545
  E-tendering System Advert

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c304e80f-2156-42d5-bd9e-65585cf4529c.json.