---
title: "Out of Hours Contact Centre"
ocid: "ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING GROUP"
published: "2020-02-27"
---

# Out of Hours Contact Centre

Buyer: ONE HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd.json)

## Summary

The procurement process for the "Out of Hours Contact Centre" tender, initiated by One Housing Group, is now complete. This project falls under the call centre services category (CPV code: 79512000) and is located in London, England (postal code NW1 0DL). The tender was published following a standard procurement method, concluding the tender period on 20 January 2020. The contract is scheduled to commence on 1 April 2020 and will run until 31 March 2022, with a total contract value of £86,500 and a minimum value of £68,000. The successful supplier of this contract is NPA 24/7.

This tender presents significant opportunities for companies involved in the call handling and customer service industry. Businesses with a proven track record in delivering high-quality call centre services, especially those that can operate effectively outside of regular business hours, would be particularly well-suited to explore similar contracts. Small and medium-sized enterprises (SMEs) are encouraged to consider such procurement processes, as they often seek innovative and competitive solutions that can enhance service delivery and client satisfaction.

## Notice

1.1 One Housing requires a Supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The Supplier, once selected, will be able to demonstrate their considerable experience and ability in delivering such requirements to customers in the UK comparative to the size and complexity of the Client. Managing telephone calls from Client's customers (or persons acting on their behalf) outside of Client's operating hours.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e85b1a5b-81e7-49e2-aadf-b36c31b2c653 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2020 |
| Submission deadline | 20 Jan 2020 |
| Future notice date | Not specified |
| Award date | 27 Feb 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £86,500 |
| Lots value | Not specified |
| Awards value | £86,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING GROUP |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 0DL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NPA 24/7 |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 27 Feb 2020 at 12:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e85b1a5b-81e7-49e2-aadf-b36c31b2c653

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e85b1a5b-81e7-49e2-aadf-b36c31b2c653
  27th February 2020 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=31452&B=ONEHOUSING
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/67142
  User / Company

## Notice URLs

- http://www.onehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd.json.