---
title: "Customer Journey Mapping (Bus & Coach) and Strategic Coach Corridor Scoping Studies"
ocid: "ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-03-18"
---

# Customer Journey Mapping (Bus & Coach) and Strategic Coach Corridor Scoping Studies

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7

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## Summary

The National Highways in England has recently awarded a contract for Customer Journey Mapping (Bus & Coach) and Strategic Coach Corridor Scoping Studies. The procurement stage was selective under a procurement method of Call-off from a framework agreement. The contract period runs from March 5, 2024, to November 30, 2024. The total contract value is GBP 161,310.88 with an award date of March 5, 2024.

This tender presents an opportunity for businesses offering research consultancy services within the transportation sector. Companies experienced in customer journey mapping and strategic studies for buses and coaches would be well-suited to compete. The contract period provides a timeline till November 2024, allowing successful bidders to contribute to National Highways’ initiatives in improving transportation services.

## Notice

Customer Journey Mapping (Bus & Coach) and Strategic Coach Corridor Scoping Studies

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f99f073-740f-4a64-a70b-81116943a6b6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2024 |
| Submission deadline | 23 Jan 2024 |
| Future notice date | Not specified |
| Award date | 5 Mar 2024 |
| Contract period | 5 Mar 2024 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £161,310 |
| Lots value | Not specified |
| Awards value | £161,310 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERLLP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 18 Mar 2024 at 09:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9f99f073-740f-4a64-a70b-81116943a6b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9f99f073-740f-4a64-a70b-81116943a6b6
  18th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7.json.