---
title: "Batch 5 Oyster Correspondence"
ocid: "ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2018-11-30"
---

# Batch 5 Oyster Correspondence

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91.json)

## Summary

The procurement process involves Transport for London (TfL) seeking suppliers for the contract titled "Batch 5 Oyster Correspondence," which pertains to customer services within the ticketing system. The contract is valued at £2.5 million and is classified under the CPV code for customer services. The procurement method is a limited procedure with a negotiated process without prior publication. The tender period concluded on 25 September 2018, with the contract effective from 8 October 2018 until 3 November 2022, located in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in customer service solutions, particularly those experienced in addressing ticketing and application queries. Small and medium enterprises (SMEs) are particularly encouraged to compete, as this contract could enhance their visibility and growth within the transport sector. Businesses capable of delivering high-quality customer support services and those with a proven track record in similar projects would find themselves well-positioned to engage in this procurement opportunity.

## Notice

This covers written responses to Oyster ticketing and application queries (rather than telephony help desk services).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6da66fda-2801-431a-9af4-c35daca5dab0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2018 |
| Submission deadline | 25 Sep 2018 |
| Future notice date | Not specified |
| Award date | 24 Sep 2018 |
| Contract period | 7 Oct 2018 - 3 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOURNEYCALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 30 Nov 2018 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6da66fda-2801-431a-9af4-c35daca5dab0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6da66fda-2801-431a-9af4-c35daca5dab0
  30th November 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e11cf51f-c367-4e01-bbec-6e6f1557e3ab
  Batch 5 Oyster Correspondence

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91.json.