---
title: "Transforming Universal Credit and Working Age (UCWA) citizens experience when accessing DWP support contract"
ocid: "ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-07-12"
---

# Transforming Universal Credit and Working Age (UCWA) citizens experience when accessing DWP support contract

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5

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## Summary

The Department for Work and Pensions (DWP) is conducting a procurement process for the contract titled "Transforming Universal Credit and Working Age (UCWA) citizens experience when accessing DWP support contract." This project, classified under the Information technology services industry, aims to enhance the digital experience of working-age citizens accessing DWP support. The contract is valued at £4 million and is set within a selective procurement method, with the contract period starting from 5th July 2021 and concluding on 4th July 2022. The procurement has reached the award stage, having been published on 12th July 2021, after the tender period ended on the 5th of July 2021.

This opportunity presents a significant chance for businesses involved in Digital, Data, and Technology (DDaT) services to expand their operations, particularly those capable of providing innovative IT solutions and support. Companies with expertise in user experience design, application development, and IT service management would be well-positioned to compete in this process. The nature of the contract encourages engagement from small and medium enterprises (SMEs), fostering a competitive environment that could lead to valuable partnerships and growth within the public sector.

## Notice

DWP are transforming the journeys that working-age citizens experience when they access support. This contract will provide individuals and / or team to work on time-constrained Digital, Data and Technology (DDaT) projects to develop and deliver packages of work to build our digital product set that will improve claimant journeys

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3349dbcf-5cc3-45c3-a694-d791df727ead |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2021 |
| Submission deadline | 4 Jul 2021 |
| Future notice date | Not specified |
| Award date | 4 Jul 2021 |
| Contract period | 4 Jul 2021 - 4 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BJSS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 12 Jul 2021 at 14:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3349dbcf-5cc3-45c3-a694-d791df727ead

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3349dbcf-5cc3-45c3-a694-d791df727ead
  12th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bae0ed34-bdb4-4928-bc65-35e208b82a94
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c35becb3-1a68-4bde-bf08-d8dfd5490fb5.json.