---
title: "GB-Sheffield: Salesforce Application Support"
ocid: "ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK"
published: "2018-11-19"
---

# GB-Sheffield: Salesforce Application Support

Buyer: BRITISH BUSINESS BANK  
Current stage: Award  
OCID: ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0.json)

## Summary

The procurement process for "Salesforce Application Support" is conducted by the British Business Bank, located in Sheffield, UK. This tender falls under the software support services category (CPV Code: 72261000) and is currently at the Award stage. The tender period concluded on 31st July 2018, with the contract starting on 1st August 2018 and running until 31st December 2018. The total value of the awarded contract is £42,400. The procurement method details are not specified.

This contract presents a valuable opportunity for businesses specialising in software support services, particularly those with expertise in Salesforce application management. Companies capable of handling ticket resolution, incident management reviews, and change management documentation would be well-suited to compete for similar tenders in the future. As this tender was awarded to Cognizant Worldwide Ltd, it reflects the competitive landscape where large service providers dominate; however, there remains potential for smaller firms to showcase their capabilities in specialised areas.

## Notice

Provision of Salesforce application support including: Managing of queue of Salesforce tickets and their resolution Review incident management Audit of current defect identification processes Documentation of change management Prepare technical solutions and change requests

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b0be2b20-b04b-40b3-93df-4b0582bbcfc3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2018 |
| Submission deadline | 31 Jul 2018 |
| Future notice date | Not specified |
| Award date | 30 Jul 2018 |
| Contract period | 31 Jul 2018 - 31 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,400 |
| Lots value | Not specified |
| Awards value | £42,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 19 Nov 2018 at 11:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0be2b20-b04b-40b3-93df-4b0582bbcfc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b0be2b20-b04b-40b3-93df-4b0582bbcfc3
  19th November 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=359364012
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0.json.