---
title: "Social Media CRM Tool"
ocid: "ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-02-25"
---

# Social Media CRM Tool

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8

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## Summary

The Care Quality Commission (CQC) has awarded a contract for a Social Media CRM Tool to enhance their capacity to manage social media queries and monitor engagement effectively. This procurement, classified under IT services, was conducted through the Crown Commercial G Cloud 13 framework (Lot 2 Cloud Services). The contract was awarded on 31 March 2023 and will run from 1 May 2023 to 30 April 2026. Located in Newcastle upon Tyne, England, the CQC has committed a value ranging from £63,600 to £95,400 for this project, which will be delivered by the supplier, Orlo. The procurement stage is complete, and all necessary corrections to the initial award notice have been updated as of 25 February 2025.

This tender presents significant growth opportunities for businesses, particularly SMEs, that specialise in IT services, CRM solutions, and social media monitoring. Companies capable of delivering off-the-shelf tools that integrate CRM and social engagement monitoring will find this contract aligns well with their service offerings. By catering to large organisations such as the CQC, businesses can establish a reputable client base and increase their visibility in the public sector. Additionally, participating in framework agreements like G Cloud 13 facilitates future business prospects and connections within the government procurement landscape.

## Notice

Call of contract for Social Media Monitoring Tool - off-the-shelf" tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media. This procurement was undertaken via Crown Commercial G Cloud 13 RM1557.13 - Lot 2 Cloud Services The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total awarded value is the maximum of all charges. Contract reference: CQC EP&S 033 Updated 25.02.2025 Correction in the original notice Section name: Contract summary Place corrected: Value of contract Instead of Value: PS63,600 to PS83,333 Read Value: PS63,600 to PS94,400 Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Section name: Description Instead of Text: The contract is awarded for 24 months with no option to extend Read: The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Section name: Award information Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Place corrected: Total value of contract Instead of Value: PS63,600 Read Value: PS95,400 Section name: About the buyer Place corrected: Address Instead of Address: Newcastle, NE1 4PA, UK Read Address: Newcastle upon Tyne, NE1 4PA, England

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07c326c5-85e0-4304-958f-5c75e3c5fb93 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2025 |
| Submission deadline | 24 Feb 2023 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 30 Apr 2023 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,400 |
| Lots value | Not specified |
| Awards value | £159,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORLO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Feb 2025 at 17:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07c326c5-85e0-4304-958f-5c75e3c5fb93
- 4 Apr 2023 at 10:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee2b25ab-c368-465c-9e8c-ab34080b2af7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07c326c5-85e0-4304-958f-5c75e3c5fb93
  25th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ee2b25ab-c368-465c-9e8c-ab34080b2af7
  4th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b12bf545-19fe-4337-9f84-429448fb54fa
  Gcloud-13-Call-Off-Contract-v3.0 FINAL REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/376fa92a-4f57-4be8-9e48-f1516a1d0a12
  Gcloud-13-Call-Off-Contract-v3.0 FINAL REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c38cafcf-6846-4080-9487-3053728b95e8.json.