---
title: "Pre-Procurement Market Engagement for The Provision of a Query and Case Management System"
ocid: "ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HERTFORDSHIRE COUNTY COUNCIL - RESOURCES"
published: "2022-01-27"
---

# Pre-Procurement Market Engagement for The Provision of a Query and Case Management System

Buyer: HERTFORDSHIRE COUNTY COUNCIL - RESOURCES  
Current stage: Tender  
OCID: ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1

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## Summary

The Hertfordshire County Council - Resources is currently conducting a Pre-Procurement Market Engagement (PPME) for the provision of a Query and Case Management System. This tender, published on 13 January 2022, aims to identify systems that require minimal customisation to fulfil their operational needs. The procurement follows an open procedure, set to close for submissions at 12.00 noon on 31 January 2022. Interested organisations are required to submit a completed Supplier Questionnaire through the In-Tend system. The anticipated contract period begins on 1 April 2023 and runs until 31 March 2030, with the procurement categorised under software packages and information systems.

This opportunity presents significant growth potential for IT service providers, particularly those specialising in software development, consulting, and case management solutions. Companies offering effective call management systems, employee relations solutions, and IT support services will find themselves well-positioned to compete for this contract. The focus on minimising customisation also suggests a preference for ready-to-implement solutions that can handle both call and query management effectively, making it an attractive prospect for businesses with proven products in these areas.

## Notice

The Council are running this Pre-procurement market engagement (PPME) as they are looking at procuring a system or systems that can meet its requirements with minimal be-spoking and customisation. This is due to resource demands and a number of change programmes as well as cost. The system will be required to deliver the following two distinct solutions; 1. Call and Query Management 2. Employee Relations Case Management Additional information: To participate in this PPME, organisations must submit their completed Supplier Questionnaire, together with any supporting documents, through the In-Tend system by the return deadline of 12.00 Noon 31 January 2022. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2022 |
| Submission deadline | 2 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2023 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL - RESOURCES |
| Additional buyers | HERTFORDSHIRE COUNTY COUNCIL - SPG |
| Locality | HERTFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG13 8DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 48400000 - Business transaction and personal business software package
- 48450000 - Time accounting or human resources software package
- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79500000 - Office-support services
- 79512000 - Call centre

## Release History

- 27 Jan 2022 at 13:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe
- 13 Jan 2022 at 12:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe
- 13 Jan 2022 at 12:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe
  27th January 2022 - Opportunity notice on Contracts Finder

## Provenance

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