---
title: "Care Connect - Twilio INC Text Messaging Service"
ocid: "ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2022-12-23"
---

# Care Connect - Twilio INC Text Messaging Service

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c39c990e-ccd3-4def-827a-ef7d2595bd2c

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## Summary

The Durham County Council has awarded a contract for the provision of Twilio INC Text Messaging Service as part of the Care Connect Service. The contract is worth £30,000 and follows a selective procurement method using a negotiated procedure. The tender period ended on 4th November 2022, with the contract running from 7th November 2022 to 31st March 2024. The services are classified under Telephone and data transmission services with delivery addresses in England.

This opportunity within the Telephone and data transmission services industry provides a lucrative chance for businesses offering text messaging relay services. The procurement process, led by Durham County Council, aimed to secure a supplier for the Care Connect Service. Companies specialising in mobile-telephone services and Short Message Service (SMS) services would be well-suited to compete for this contract. The contract duration is initially set for 3 years, with the potential for expansion based on the level of use by the Care Connect Service.

## Notice

The Care Connect Service will shortly be going live with a new Tunstall IT solution - Service Manager - part of which involves a new process for the recording of incidents and the dispatch of responders to assist customers in their homes. In relation to this dispatch aspect, including recording of arrival times for KPI purposes, the services of Twilio are required. Twilio, who are the only supplier available due to their interoperability with Service Manager, provide text messaging relay services which will be used to task Care Connect responders, send incident information, and record response times and other real time status updates. The annual cost of the Twilio service will be solely dependent on the level of use, which itself is dependent on incidents attended by the Care Connect Service. Twilio text messaging relay services will be required, and charged, each time an incident is attended by Care Connect Responders. The estimated cost for the initial 12-month period, based on anticipated use, is PS6,569 - quote attached. Whilst this is high level estimate, it may be prudent to include a maximum spend of PS10,000 to give additional flexibility with the contract. This contract will be required for as long as the Care Connect Service uses the Service Manager product. As such, for ease of process it would ideally be given an initial rolling duration of 3 years, albeit use is on an as-required basis as outlined above. The wider Service Manager project was part of a capital funding scheme, although as an ongoing and unforeseen cost, Twilio, will be met through standard revenue spend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe3df44c-3e50-4f80-9ccb-53cf7befff67 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2022 |
| Submission deadline | 4 Nov 2022 |
| Future notice date | Not specified |
| Award date | 6 Nov 2022 |
| Contract period | 11 Nov 2022 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TWILIO |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services
- 64212000 - Mobile-telephone services
- 64212100 - Short Message Service (SMS) services

## Release History

- 23 Dec 2022 at 08:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe3df44c-3e50-4f80-9ccb-53cf7befff67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe3df44c-3e50-4f80-9ccb-53cf7befff67
  23rd December 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.durham.gov.uk

## Provenance

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