---
title: "Provision of 111 Call Handling and Clinical Advisors (Lot 1)"
ocid: "ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS NORTH WEST LONDON INTEGRATED CARE BOARD"
published: "2023-01-16"
---

# Provision of 111 Call Handling and Clinical Advisors (Lot 1)

Buyer: NHS NORTH WEST LONDON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6

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## Summary

The NHS North West London Integrated Care Board has awarded a contract for the provision of 111 Call Handling and Clinical Advisors (Lot 1) to the London Ambulance Service NHS Trust. The procurement process involved an open procedure from June to July 2022, with a contract value of £72,907,178. The contract period is from November 17, 2022, to November 16, 2025. This procurement falls under the main procurement category of health services and additional classification for provision of services to the community.

This awarded tender for the provision of NHS 111 services offers growth opportunities for businesses in the health services sector, especially those specializing in urgent care and clinical services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSE) are also considered suitable for participation. The location for service delivery is primarily in North West London, United Kingdom, presenting a regional business opportunity for interested providers.

## Notice

NHS North West London Integrated Care Board (NHS NWL ICB) wanted to commission NHS 111 integrated urgent care services and clinical assessment services (CAS). NHS NWL ICB was looking for a collaborative provider response to deliver this service that will contribute and support an emergent London Regional 111 / IUC Provider Network. The collaborative provider/s would deliver an efficient Regional 111 call networking/ clinical response model. Following an Early Engagement Notice issued in May 2022, an Open Procedure was run from June to July 2022. The Procurement was divided into two lots: * Lot 1: NHS 111 London Regional Call Handling and Clinical Advisors Delivering Services to NWL Patients; and * Lot 2: Clinical Assessment Service (CAS) for NWL Patients. Following tender submissions and the evaluation thereof, it was recommended that the contract for Lot 1 be awarded to London Ambulance Service NHS Trust.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06b88e78-4ef3-4ca5-881b-d1512719878c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2023 |
| Submission deadline | 16 Nov 2022 |
| Future notice date | Not specified |
| Award date | 9 Dec 2022 |
| Contract period | 17 Nov 2022 - 16 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,907,178 |
| Lots value | Not specified |
| Awards value | £72,907,178 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH WEST LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LONDON AMBULANCE SERVICES NHS TRUST (LAS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75200000 - Provision of services to the community
- 85100000 - Health services

## Release History

- 16 Jan 2023 at 08:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/06b88e78-4ef3-4ca5-881b-d1512719878c
- 16 Jan 2023 at 08:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f1ce071a-0fa0-431e-b52e-1da75b0e1818

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06b88e78-4ef3-4ca5-881b-d1512719878c
  16th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f1ce071a-0fa0-431e-b52e-1da75b0e1818
  16th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3b77577-d9d8-4b80-880e-eac1bf3451a6.json.