---
title: "Customer Contact Centre Solution (CCaaS)"
ocid: "ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2026-07-09"
---

# Customer Contact Centre Solution (CCaaS)

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016

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## Summary

The Wandle Housing Association Limited, located in London, has completed the award stage of a public procurement process for a "Customer Contact Centre Solution (CCaaS)" within the communication software package industry. The procurement sought a cloud-based solution to enhance telephony and customer service operations. This process was managed through a selective method using a call-off from the Government Commercial Agency's Network Services 3 (RM6116) Framework, specifically Lot 4c for Contact Centre Solutions. The tender, identified with the code WHA.COS.CE.25.049, had its period from 30 June 2026 to 29 June 2028, with a project value of £624,155.33. The award was finalised on 23 June 2026, and the main contract duration is for 24 months with no extension option.

This tender represents a significant business opportunity for companies that provide communication solutions, particularly those capable of delivering comprehensive cloud-based customer contact centres. Businesses that align well with this procurement are those with expertise in deploying and managing communication software services equivalent to what Vodafone Limited has been contracted to supply. Small and medium enterprises were considered suitable for participation, highlighting the project's inclusivity and potential to enable business growth within the sector. The procurement is ideally positioned for companies seeking to strengthen partnerships with housing associations and expand their footprint in the public sector by offering robust, scalable communication solutions.

## Notice

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm(r) CCaaS. Additional information: This contract is for 24 months with no option to extend. The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a108ede7-cf61-4e57-8466-8d31710eee57 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2026 |
| Submission deadline | 22 Jun 2026 |
| Future notice date | Not specified |
| Award date | 22 Jun 2026 |
| Contract period | 29 Jun 2026 - 29 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £624,155 |
| Lots value | Not specified |
| Awards value | £624,155 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 9 Jul 2026 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a108ede7-cf61-4e57-8466-8d31710eee57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a108ede7-cf61-4e57-8466-8d31710eee57
  9th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016.json.