---
title: "CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI"
ocid: "ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "EAST SUFFOLK AND NORTH ESSEX NHS FT"
published: "2025-08-12"
---

# CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI

Buyer: EAST SUFFOLK AND NORTH ESSEX NHS FT  
Current stage: Planning  
OCID: ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4.json)

## Summary

The East Suffolk and North Essex NHS Foundation Trust is currently in the planning stage of a procurement process titled "CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI". This process falls under the industry category of call centre services, with classification CPV code 79512000, and is aimed at establishing an Out of Hours Care Coordination Centre. The procurement is part of the RM6181 Outsourced Contact Centre and Business Services initiative. The procurement process is open to suppliers worldwide, including the United Kingdom, with a location address in Ipswich, England. Key engagement for this process is expected to conclude on 12 November 2025, marking an important deadline for interested parties to be aware of during this planning phase.

This tender offers a valuable opportunity for businesses specializing in outsourced contact centre and business services to expand their operations and clientele by partnering with a significant NHS Trust. The Request for Information seeks insights and collaboration from experienced providers, making it particularly suited for companies with robust capabilities in managing and supporting contact centres. Engaging in this process could not only provide significant business growth through new contracts but also enhance a company's reputation and expertise in the healthcare services sector. Businesses with a comprehensive understanding of international service delivery, particularly those registered on the MultiQuote platform, will be well-positioned to compete for and benefit from this opportunity.

## Notice

This Request for Information is to be conducted under the RM6181 Outsourced Contact Centre and Business Services Lot 1: Contact Centres Outsourced Contact Centre and Business Services - CCS To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA16316. Not registered: Visit https://suppliers.multiquote.com then register and quote CA16316 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20224779-6d17-4a78-ba69-efd1b28012e4 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | 12 Nov 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUFFOLK AND NORTH ESSEX NHS FT |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP4 5PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Bixley |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Aug 2025 at 10:09 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/20224779-6d17-4a78-ba69-efd1b28012e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20224779-6d17-4a78-ba69-efd1b28012e4
  12th August 2025 - Early engagement notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4.json.