---
title: "(DWP) Shared Channels Experience (SCE) Augmented Resources for Customer Communication and Media Services (C-CAMS)"
ocid: "ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-01-15"
---

# (DWP) Shared Channels Experience (SCE) Augmented Resources for Customer Communication and Media Services (C-CAMS)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7

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## Summary

The Department for Work and Pensions has awarded a contract for the provision of Augmented resources to support activity in Shared Channels Experience (SCE) for Customer Communication and Media Services. The contract, titled "(DWP) Shared Channels Experience (SCE) Augmented Resources for Customer Communication and Media Services (C-CAMS)," falls under the information technology services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is set to start on January 1, 2024, and end on January 1, 2025. The tender period ended on November 29, 2023, with a contract value of £3,342,811.

This contract presents an opportunity for businesses, particularly those offering information technology services, to work with the Department for Work and Pensions. The suitability criteria indicate a preference for SMEs. Businesses interested in providing augmented resources for customer communication and media services within the IT sector should consider engaging with this opportunity. The location for service delivery is in the North East region of the United Kingdom, offering a specific geographic focus for interested businesses.

## Notice

Provision of Augmented resources to support activity in Shared Channels Experience (SCE) for Customer Communication and Media Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5cd1bac-e5cf-4438-8782-7266c1de8062 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2024 |
| Submission deadline | 29 Nov 2023 |
| Future notice date | Not specified |
| Award date | 14 Dec 2023 |
| Contract period | 1 Jan 2024 - 1 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,342,811 |
| Lots value | Not specified |
| Awards value | £2,671,239 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 15 Jan 2024 at 11:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d5cd1bac-e5cf-4438-8782-7266c1de8062

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5cd1bac-e5cf-4438-8782-7266c1de8062
  15th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/23f65402-c3c0-4d6a-892f-88107b5260ee
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3c0e5cc-6e52-48a8-97b7-866e808444f7.json.