---
title: "GMCA 864.1 Extension of final milestone of Victims Gateway Project & Managed Service of Victims Gateway"
ocid: "ocds-b5fd17-c3c50b4e-7294-4e23-b212-ce980fe2bfe9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3c50b4e-7294-4e23-b212-ce980fe2bfe9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c50b4e-7294-4e23-b212-ce980fe2bfe9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3c50b4e-7294-4e23-b212-ce980fe2bfe9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREATER MANCHESTER COMBINED AUTHORITY"
published: "2025-09-02"
---

# GMCA 864.1 Extension of final milestone of Victims Gateway Project & Managed Service of Victims Gateway

Buyer: GREATER MANCHESTER COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-c3c50b4e-7294-4e23-b212-ce980fe2bfe9

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## Summary

The Greater Manchester Combined Authority (GMCA) has finalised the contract for extending the final milestone of the Victims Gateway Project and its managed service. The project aims to develop a digital solution to enhance access and interaction with victim services across Greater Manchester. This process falls under the industry category of Software package and information systems, classified by CPV code 48000000, and targets several regions including North West England and London. Initiated through a direct award procurement method, the contract began on 19th July 2024 and extends until 15th February 2026. The contract's award was made public on 2nd September 2025, with a total value of £150,804.

This tender presents significant growth opportunities for businesses specialising in digital solutions and services. It is particularly suitable for small and medium enterprises (SMEs) like UBDS IT Consulting Ltd, the contracted supplier, who are adept at delivering comprehensive digital systems. Service providers can leverage the chance to demonstrate their capability in managing complex web solutions and providing ongoing support. The project involves transitioning knowledge and management capabilities to GMCA staff, indicating prospects for fostering long-term partnerships and collaboration. This initiative underscores the need for innovative businesses to engage in public sector digital transformation projects.

## Notice

Milestone extension: The Victims Gateway project ambition is to develop a digital solution that transforms the way victims and survivors' access, engage, and interact with victim services across Greater Manchester in a way that reflects the journey of a victim, and enables better use of data to inform decision-making. This digital solution will put the needs of victims front and centre, allowing them to track and manage their own service journey, as well as access services at a time convenient to them, with the flexibility to engage and re-engage over time as their needs change. In addition to managing their own service journey, they will also be able to access helpful resources under the form of materials and the option to ask experts for information. UBDS Digital are the digital supplier building the gateway and will provide a managed service for 12 months following the gateway going live. Managed Service: 6 months: full management of Victims Gateway (technical and web content). * Service Desk support * Bank of Developer days * Updating web content * Knowledge sharing with GMCA staff 6 months: reduced management of Victims Gateway (transition of technical and web content management to GMCA). * Service Desk support * Bank of Developer days * Updating web content * Knowledge sharing with GMCA staff

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/858b09f3-201b-491d-bf03-a97cec8fa9d1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2025 |
| Submission deadline | 17 Jul 2024 |
| Future notice date | Not specified |
| Award date | 17 Jul 2024 |
| Contract period | 18 Jul 2024 - 15 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £141,145 |
| Lots value | Not specified |
| Awards value | £291,949 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER MANCHESTER COMBINED AUTHORITY |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UBDS IT CONSULTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Sep 2025 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/858b09f3-201b-491d-bf03-a97cec8fa9d1
- 23 Oct 2024 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e37e4f6a-d1e1-4cb3-9551-c0d9958589f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/858b09f3-201b-491d-bf03-a97cec8fa9d1
  2nd September 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e37e4f6a-d1e1-4cb3-9551-c0d9958589f9
  23rd October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.manchesterfire.gov.uk/

## Provenance

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