---
title: "EA Correspondence Case Management System"
ocid: "ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ENVIRONMENT AGENCY"
published: "2025-02-12"
---

# EA Correspondence Case Management System

Buyer: ENVIRONMENT AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f.json)

## Summary

The Environment Agency has completed the procurement process for the provision of an "EA Correspondence Case Management System" under a selective procurement method, specifically a call-off from a framework agreement. The contract, valued at £712,631, spans across multiple regions including British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. This IT software package, classified under the CPV code 48517000, is intended to manage various types of correspondence such as Freedom of Information requests, Environmental Information Regulations, complaints and commendations, general enquiries, and more. The contract commenced on 11th November 2024 and will run until 10th November 2027, with key dates including a tender period end on 10th November 2024 and the award date on 11th November 2024.

This tender presents substantial growth opportunities for businesses specialising in IT software packages, particularly those offering Software as a Service (SaaS) solutions. The project’s scope indicates potential for recurring revenue streams and long-term engagement with the Environment Agency, making it an excellent fit for SMEs and VCSEs looking to expand their client base and portfolio in the public sector. In addition to providing eCase+ Internet Subscription software, the contract includes training components, opening avenues for businesses involved in training services to partake. Fivium LTD, already identified as the supplier for this contract, embodies the kind of expertise and specialisation needed to thrive in this opportunity.

## Notice

Provision of eCase+ Internet Subscription (eCase plus) Software as a Service including but not limited to the following case types: - Freedom of Information (FOI) - Environmental Information Regulations (EIR) - Complaints and Commendations - General Enquiries - MP and Executive Correspondents - With the addition of train, the trainer training for the different case types including Superuser training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c55f939-743f-4890-86fb-17453f9682e5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2025 |
| Submission deadline | 10 Nov 2024 |
| Future notice date | Not specified |
| Award date | 11 Nov 2024 |
| Contract period | 11 Nov 2024 - 10 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £712,631 |
| Lots value | Not specified |
| Awards value | £712,631 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENVIRONMENT AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5AH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 12 Feb 2025 at 17:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c55f939-743f-4890-86fb-17453f9682e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c55f939-743f-4890-86fb-17453f9682e5
  12th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f.json.