---
title: "Provision of Customer Engagement Platform - Direct Award through Lot 2: Cloud Software of the Crown Commercial Services (CCS) G-Cloud 13 (RM1557.13) Framework Agreement"
ocid: "ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONGHURST GROUP"
published: "2024-05-16"
---

# Provision of Customer Engagement Platform - Direct Award through Lot 2: Cloud Software of the Crown Commercial Services (CCS) G-Cloud 13 (RM1557.13) Framework Agreement

Buyer: LONGHURST GROUP  
Current stage: Award  
OCID: ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8.json)

## Summary

The Longhurst Group, a buyer organisation from England, has completed an award process for the "Provision of Customer Engagement Platform" tender. The tender falls under the services industry category and was awarded through a direct award method using the Crown Commercial Services (CCS) G-Cloud 13 (RM1557.13) Framework Agreement. The contract period spans from April 19, 2024, to April 18, 2027, with a tender period ending on March 21, 2024.

This tender for a Customer Engagement Platform presents an opportunity for businesses, especially SMEs, in the networking software package industry to engage with the Longhurst Group. The direct award method streamlines the procurement process, providing a clear path for suppliers like Granicus-Firmstep Limited, who won the contract, to deliver the required services. Businesses interested in cloud software services should monitor such opportunities for potential growth.

## Notice

A Call-Off Contract for the provision of Customer Engagement Platform from Lot 2 : Cloud Software of the Crown Commercial Services (CCS) G-Cloud 13 (RM1557.13) Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4abd43de-15ca-4e65-89b6-d304c9768ad2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2024 |
| Submission deadline | 21 Mar 2024 |
| Future notice date | Not specified |
| Award date | 22 Mar 2024 |
| Contract period | 18 Apr 2024 - 18 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,200 |
| Lots value | Not specified |
| Awards value | £61,440 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONGHURST GROUP |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems

### Codes

- 30237110 - Network interfaces
- 48210000 - Networking software package

## Release History

- 16 May 2024 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4abd43de-15ca-4e65-89b6-d304c9768ad2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4abd43de-15ca-4e65-89b6-d304c9768ad2
  16th May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3d13033-bd2c-49a3-a63b-d326ad8f3da8.json.