---
title: "1-923 Improving maintenance through our customer eyes (2019 -2021)"
ocid: "ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-10-03"
---

# 1-923 Improving maintenance through our customer eyes (2019 -2021)

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623

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## Summary

Highways England is conducting a procurement process titled "1-923 Improving maintenance through our customer eyes (2019 -2021)," aiming to secure Specialist Technical Consultancy Services to enhance understanding of maintenance needs from the customers' perspective. The project is classified under research and development services and related consultancy services, with a contract value of £173,666. The procurement method used was selective, derived from a framework agreement, and the contract period is set from 1st October 2019 to 31st March 2021. The deadline for tender submissions was 29th August 2019, indicating that the current stage is the award phase, having been officially awarded on 13th September 2019.

This tender presents significant opportunities for businesses focused on consultancy within the infrastructure and maintenance sectors, particularly those with expertise in customer-oriented service enhancements. Companies that specialise in technical consultancy services, asset management, or customer experience optimisation may find this contract aligns well with their capabilities. Engaging in this project could facilitate growth by demonstrating value in improving public infrastructure maintenance, which is critical for organisations looking to partner with governmental authorities like Highways England.

## Notice

Highways England is looking to set up a contract for provision of Specialist Technical Consultancy Services. These specialist services will assist the Maintenance Requirements team within Safety, Engineering and Standards in understanding cyclic and reactive maintenance through the eyes of our customers. The Consultant will provide direction to the improvement of our understanding of what 'a network in good condition' looks like for our customers with respect to maintenance and our asset management. More specifically we are interested in cyclic and reactive maintenance and we will look to assess how the customer expectations have changed over time during the operation of our numerous contracts practice across the industry. The support specialists will provide technical support to asset maintenance and implement the findings into operations. With the findings from the project we will make improvements to our maintenance policy documents to include for a better customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/739b479a-2dce-4e24-a267-5a5d90414b04 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2019 |
| Submission deadline | 29 Aug 2019 |
| Future notice date | Not specified |
| Award date | 12 Sep 2019 |
| Contract period | 30 Sep 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £173,666 |
| Lots value | Not specified |
| Awards value | £173,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AJJV |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 3 Oct 2019 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/739b479a-2dce-4e24-a267-5a5d90414b04

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/739b479a-2dce-4e24-a267-5a5d90414b04
  3rd October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2616319e-b4f2-41ec-836d-e223904fe383
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3d176dd-28b0-4656-bdc2-d17f320b7623.json.