---
title: "AT1368 Telephony and Contact Centre Services"
ocid: "ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LUTON COUNCIL"
published: "2025-06-17"
---

# AT1368 Telephony and Contact Centre Services

Buyer: LUTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54.json)

## Summary

Luton Council has completed the procurement process for "AT1368 Telephony and Contact Centre Services" under the industry category of telecommunications services, identified by CPV code 64200000. The project is located in England, United Kingdom. The procurement process has moved to the award stage, with the contract awarded to 4net Technologies Ltd on 9th April 2025. The total contract value is £836,852 GBP, covering a service period from 1st July 2025 to 30th June 2028. This follows a tendering phase that concluded on 24th February 2025.

This contract presents growth opportunities for businesses specialising in telecommunications services, particularly those that are small or medium-sized enterprises (SMEs), as indicated by the suitability criteria. With Luton Council as the buyer, companies with expertise in telephony and contact centre services can leverage this contract to expand their clientele and demonstrate their capabilities in delivering quality services. Given that the procurement method was not standardised, this may attract innovative providers capable of offering tailored solutions.

## Notice

Telephony and Contact Centre Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa04aa53-e77f-4eb0-938d-ec01c70a70fb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 8 Apr 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £836,852 |
| Lots value | Not specified |
| Awards value | £836,852 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LUTON COUNCIL |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2BQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 17 Jun 2025 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa04aa53-e77f-4eb0-938d-ec01c70a70fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa04aa53-e77f-4eb0-938d-ec01c70a70fb
  17th June 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.luton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54.json.