--- title: "GB-Barnet: community alarm call handling service" ocid: "ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BARNET HOMES LTD" published: "2022-03-24" --- # GB-Barnet: community alarm call handling service Buyer: BARNET HOMES LTD Current stage: Tender OCID: ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19.json) ## Summary The procurement process involves Barnet Homes Ltd seeking a supplier to provide a 24-hour community alarm call handling service. The tender, titled "GB-Barnet: community alarm call handling service", is classified under the CPV code for call centres and falls within the services category. This procurement is situated in London, UK, and operates under an open procedure, having been published on 21 December 2021. The tender period concluded on 28 January 2022, with the contract anticipated to commence on 1 April 2022 and extend until 31 March 2029. The total value of the contract is estimated at £500,000, with a minimum value of £100,000, aimed at serving users primarily in the boroughs of Barnet and Brent, among others. This tender presents significant growth opportunities for small to medium enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) that specialise in community services and call handling solutions. Businesses that excel in providing responsive, customer-focused services, especially those with experience in managing call centres or community safety services, would be well-positioned to compete for this contract. Firms can leverage this opportunity to expand their operations within local government contracts while contributing to the well-being of community residents in the boroughs served. ## Notice NOTE: This notice was updated on 24 March 2022 for the following reason: Not Awarded - non compliant bids(community alarm call handling service - Barnet Homes wishes to cease its call handling service and instead procure a supplier or suppliers to provide a 24-hour community alarm call handling service. This invitation to tender is split into lots: 1. for service users living in London Borough of Barnet (LBB) owned accommodation (predominantly Sheltered Housing type schemes) 2.for service users living in accommodation provided by registered social landlords. These service users are primarily located throughout the boroughs of Barnet and Brent but can also be found within the boroughs of Camden, Edmonton, Harrow, Waltham Abbey and Westminster among others.) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63569812-c602-45b5-bf4e-5cde66252d19 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Mar 2022 | | Submission deadline | 28 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BARNET HOMES LTD | | Locality | LONDON | | Post town | North West London | | Postcode | NW9 4EW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI71 Barnet | | Local authority | Barnet | | Electoral ward | Colindale North | | Westminster constituency | Hendon | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 24 Mar 2022 at 15:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/63569812-c602-45b5-bf4e-5cde66252d19 - 21 Dec 2021 at 11:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/63569812-c602-45b5-bf4e-5cde66252d19 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/63569812-c602-45b5-bf4e-5cde66252d19 24th March 2022 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Barnet:-community-alarm-call-handling-service/5W6PRE6SWH Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c40168de-ce52-42d1-a44e-8aae1597da19.json.