---
title: "NTCA Working Homes CRM"
ocid: "ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2019-02-12"
---

# NTCA Working Homes CRM

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409.json)

## Summary

Northumberland County Council is seeking proposals for a bespoke Customer Relationship Management (CRM) system, titled "NTCA Working Homes CRM", to be utilised for performance management of the North of Tyne Working Homes project. The procurement, classified under IT services, is currently in the tender stage, with submissions due by 28th February 2019. The project has a total contract value of £25,000 and will be delivered in the North East region of the United Kingdom. The contract period is scheduled to commence on 13th March 2019 and run until 28th February 2022, and the procurement method employed is an open procedure.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in CRM systems and software development. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this contract, offering innovative solutions to enhance customer relationship management capabilities. Engaging in this tender could lead to substantial growth and establish a long-term partnership with Northumberland County Council, thereby expanding the winning bidder's portfolio within the public sector.

## Notice

Proposals are invited to provide a bespoke Customer Relationship Management (CRM) system which includes a Participation Tracking System for use by Northumberland County Council, on behalf of the North of Tyne Combined Authority. the. This system will be used for performance management of the three year North of Tyne Working Homes project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3de4016b-b9e7-49a5-b785-99637ed128f3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2019 |
| Submission deadline | 28 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Mar 2019 - 28 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Feb 2019 at 14:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3de4016b-b9e7-49a5-b785-99637ed128f3
- 12 Feb 2019 at 10:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d63e3d33-77d7-48c7-a63b-20a9ce5497d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3de4016b-b9e7-49a5-b785-99637ed128f3
  12th February 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d63e3d33-77d7-48c7-a63b-20a9ce5497d2
  12th February 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.northumberland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c40709f1-f5e8-487c-8fe2-e7e92e6ff409.json.