---
title: "Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2022-10-03"
---

# Independent Health Complaints Advocacy Service

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6

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## Summary

The London Borough of Enfield has awarded a contract for the provision of an Independent Health Complaints Advocacy Service. The contract falls under the Health and social work services category with a total value of £81,649.34. The procurement method used was an open procedure, and the contract period is from 1st April 2021 to 31st October 2022. Voiceability was the successful supplier, and the procurement stage was the award, dated 1st February 2021.

This public procurement contract presents an opportunity for businesses in the health and social work services sector, particularly those offering advocacy services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations may find this contract suitable for competing. The focus of the service is on helping individuals navigate the NHS complaints process, offering them support and guidance throughout the process.

## Notice

The Independent Health Care Advocacy Service (IHCAS), is a free to use service helping people to use the NHS complaints process which covers all NHS funded treatment and service provision including: - * Information about how to complain including who to complain to * Details and explanation on the complaints process and options at each stage of the process * Signposting people to other organisations who can help them if the Independent Health Complaints Advocacy Service can't * Providing people with an information pack to help them make a complaint themselves * Providing people with an advocate to support them if they need more help

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96f21144-e3c0-4b36-9caf-4e401c7cb0a3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2022 |
| Submission deadline | 12 Jan 2021 |
| Future notice date | Not specified |
| Award date | 1 Feb 2021 |
| Contract period | 31 Mar 2021 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,649 |
| Lots value | Not specified |
| Awards value | £81,649 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3XL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICEABILITY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 3 Oct 2022 at 13:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96f21144-e3c0-4b36-9caf-4e401c7cb0a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96f21144-e3c0-4b36-9caf-4e401c7cb0a3
  3rd October 2022 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e9c71e4b-d23b-eb11-8106-005056b64545
  Advert

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6.json.