---
title: "Zendesk Suite Professional - IT Ticketing System"
ocid: "ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2026-06-01"
---

# Zendesk Suite Professional - IT Ticketing System

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3

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## Summary

The procurement process managed by Wandle Housing Association Limited concluded with the awarding of a contract for the provision of the Zendesk Suite Professional, an IT ticketing system. The contract, a selective tender method and call-off from the G-Cloud 14 Framework, was awarded to Capricorn Ventis Ltd t/a Capventis and valued at £68,221.19. Covering software package and information systems within the services category, this contract serves Wandle's IT management needs. The procurement process took place in London, with the contract term commencing on 6th July 2026 and concluding on 5th July 2029. The award phase was completed on 6th May 2026, while the award notice was published on 1st June 2026.

This tender presents growth opportunities for SMEs, particularly those specialising in IT service management and software systems. The three-year contract term allows the supplier, Capricorn Ventis Ltd, to build a substantial customer relationship with Wandle Housing Association, offering potential for future collaborations or contract extensions. Given its alignment with the G-Cloud framework, businesses skilled in leveraging cloud service contracts, frameworks, or similar procurement avenues would find this tender advantageous for showcasing their capabilities to public sector entities. This opportunity is particularly suitable for businesses with prior experience in framework agreements and delivering IT solutions to housing associations or similar organisations.

## Notice

The contract is for the provision of Zendesk Suite Professional, supporting Wandle's IT service management and asset tracking requirements across the organisation. This contract has been awarded under the G-Cloud 14 Framework. Additional information: This contract is for 36 months with no option to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eacdfc0d-caa8-4a91-90b2-b61b6fb5dde9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2026 |
| Submission deadline | 6 May 2026 |
| Future notice date | Not specified |
| Award date | 5 May 2026 |
| Contract period | 5 Jul 2026 - 5 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,221 |
| Lots value | Not specified |
| Awards value | £68,221 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPRICORN VENTIS LTD T/A CAPVENTIS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Jun 2026 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eacdfc0d-caa8-4a91-90b2-b61b6fb5dde9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eacdfc0d-caa8-4a91-90b2-b61b6fb5dde9
  1st June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3.json.