---
title: "Digital Delivery of HMRC Services in DDC Shipley - Design and User Research Requirement"
ocid: "ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-04-03"
---

# Digital Delivery of HMRC Services in DDC Shipley - Design and User Research Requirement

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41.json)

## Summary

The public procurement process led by H M Revenue & Customs involves a tender titled "Digital Delivery of HMRC Services in DDC Shipley - Design and User Research Requirement." This procurement falls under the IT services industry category and is located in the Yorkshire and the Humber region of the United Kingdom. The process is currently at the award stage, with a notable award value of £5,720,000, spanning from 1st February 2018 to 31st January 2020. The tender period concluded on 23rd November 2017, and the procurement method used was selective, via a call-off from a framework agreement.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those with expertise in design and user research within digital environments. Companies able to deliver agile services and work within cross-functional teams, especially those providing solutions in open-source software and familiar with SCRUM methodologies, would be ideal contenders. The emphasis on a partnership relationship suggests that organisations capable of innovative collaboration will stand out in the competition.

## Notice

Partnership relationship for the delivery of Design and User Research aspects of new and existing front facing digital services developed in Scala using a micro-service architecture. Provision of Design and User Research agile specialist incorporating work in scrum teams and delivering in phased sprints. Managing delivery of open source digital code (using SCALA) and digital products in line with HMRCs/GDS Digital standards/design patterns. Delivered through SoW and supplier provided multi-disciplinary teams with capability/skills in business analysis, front end, software development, testing and facilitating scrum teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a239de9-8371-438a-9f14-745155f15b4d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2018 |
| Submission deadline | 23 Nov 2017 |
| Future notice date | Not specified |
| Award date | 17 Jan 2018 |
| Contract period | 1 Feb 2018 - 31 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,720,000 |
| Lots value | Not specified |
| Awards value | £5,720,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESYNERGY SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2018 at 12:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a239de9-8371-438a-9f14-745155f15b4d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a239de9-8371-438a-9f14-745155f15b4d
  3rd April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bed56bb4-73e1-4188-ae68-0aeacdd361ad
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4629e81-21d7-4b79-8820-a9790279af41.json.