---
title: "NLP and Webchat Services"
ocid: "ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-09-13"
---

# NLP and Webchat Services

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf.json)

## Summary

The Department for Education has successfully concluded the tender process for the provision of NLP and Webchat Services, aimed at supporting The National Careers Service through AI-enabled telephony and chatbot solutions. This public contract, valued at £130,000, falls under the software-related services category (CPV code 72260000) and was located in the West Midlands, United Kingdom. The procurement method used was a selective approach, following a call-off from a framework agreement. The contract period commenced on 10th September 2020 and ended on 10th March 2021.

This tender presents significant growth opportunities for SMEs specialising in software services, particularly those with capabilities in AI and customer interaction technologies. Businesses focusing on innovative communication solutions would be well-suited to engage in similar future procurements, enhancing their market visibility and expanding their client base within the public sector.

## Notice

Providing support for The National Careers Service with AI enabled Telephony and Chatbot services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2021 |
| Submission deadline | 1 Sep 2020 |
| Future notice date | Not specified |
| Award date | 1 Sep 2020 |
| Contract period | 9 Sep 2020 - 10 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £130,000 |
| Lots value | Not specified |
| Awards value | £130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 13 Sep 2021 at 14:38 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6
- 23 Dec 2020 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6
  13th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/db09600b-b426-48f7-87a6-a9e004e2378a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf.json.