---
title: "ESHT & Sussex ICS Patient Portal"
ocid: "ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUSSEX HEALTHCARE NHS TRUST"
published: "2025-04-08"
---

# ESHT & Sussex ICS Patient Portal

Buyer: EAST SUSSEX HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476

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## Summary

East Sussex Healthcare NHS Trust has awarded a contract for the provision of the "ESHT & Sussex ICS Patient Portal" under a call-off from a framework agreement. This project involves the implementation of a digital health solution named 'My Health and Care Record (MHCR)' across the Sussex NHS Trusts. The award, valued at £487,404, was formally published on 8 April 2025. The procurement process, classified under the industry-specific software package category (CPV code 48100000), reached its completion with the contract period set from 1 April 2025 to 31 March 2026. The primary site for delivery is located at TN37 7RD, Saint Leonards-on-sea, UK.

This procurement process presents significant opportunities for businesses specialising in healthcare technology and digital patient management systems. Companies with expertise in providing robust, scalable tech solutions for healthcare providers would find this tender beneficial. The project supports extensive patient access to health records, aiming to streamline patient communication and reduce operational costs through digital notifications. Despite being marked as unsuitable for SMEs and VCSEs, firms capable of enhancing patient interface and healthcare management would be well-suited to engage in similar future opportunities within the NHS framework.

## Notice

The Trusts within Sussex ICS have procured Patients Know Best (PKB), which is branded My Health and Care Record (MHCR) in Sussex. It is governed by the Our Care Connected programme responsible for implementation across Sussex NHS Trusts. This is a collaborative programme between the Trusts in Sussex. MHCR currently provides patients with next day access to their blood test results (1 million per week). In addition, it is available to all acute patients on a planned care pathway to support their waiting and inform them about resources available to them. MHCR reduces patient calls to the trusts and provides information about waiting times. It also sends appointment letters to patients digitally and reduces postage and SMS costs by sending notifications via the NHS App.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 7 Apr 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,337 |
| Lots value | Not specified |
| Awards value | £487,404 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUSSEX HEALTHCARE NHS TRUST |
| Locality | SAINT LEONARDS-ON-SEA |
| Post town | Tonbridge |
| Postcode | TN37 7RD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Conquest |
| Westminster constituency | Hastings and Rye |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PATIENTS KNOW BEST |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 8 Apr 2025 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85
  8th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476.json.