---
title: "Mystery Shopping - ORR Accessible Travel Policy"
ocid: "ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2020-02-21"
---

# Mystery Shopping - ORR Accessible Travel Policy

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4

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## Summary

The OFFICE OF RAIL AND ROAD initiated a tender titled "Mystery Shopping - ORR Accessible Travel Policy" focusing on transport services, specifically aimed at enhancing accessibility compliance. This contract, valued at £45,240, has recently been awarded, with the contract period running from 19th February 2020 to 30th April 2020. It was procured through a direct method, specifically a single tender action, and the tender period concluded on 17th February 2020.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in transport services, particularly those with expertise in accessibility assessments and passenger information. Businesses that can effectively support compliance checks and offer insights into client experience at various stations will be well-positioned to compete. The focus on improving accessibility can further inspire innovations in service delivery, thus fostering growth in this sector.

## Notice

Mystery Shopping at stations to inform ORR baseline compliance checks for accessibility, passenger information and delay compensation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b20e603-5023-41b8-8338-662dd0495c48 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2020 |
| Submission deadline | 17 Feb 2020 |
| Future notice date | Not specified |
| Award date | 19 Feb 2020 |
| Contract period | 19 Feb 2020 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,240 |
| Lots value | Not specified |
| Awards value | £45,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 6QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Lansbury |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESEARCH INSTITUTE FOR DISABLED CONSUMERS |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60000000 - Transport services (excl. Waste transport)

## Release History

- 21 Feb 2020 at 10:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b20e603-5023-41b8-8338-662dd0495c48

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b20e603-5023-41b8-8338-662dd0495c48
  21st February 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://orr.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4a21dcb-06fa-4d2a-aded-b853efacd2c4.json.