---
title: "Tenant Satisfaction Surveys - AWARD"
ocid: "ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MIDLAND HEART"
published: "2024-06-06"
---

# Tenant Satisfaction Surveys - AWARD

Buyer: MIDLAND HEART  
Current stage: Award  
OCID: ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7

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## Summary

The buying organization Midland Heart has awarded a contract for Tenant Satisfaction Survey Services. The procurement stage was an open procedure, with a tender period ending on 25th March 2024. The contract runs from 1st September 2024 to 31st October 2027 in the West Midlands region, United Kingdom. The industry category is customer survey services.

This contract opportunity with Midland Heart for tenant satisfaction surveys can benefit businesses in the services sector. Companies experienced in customer survey services and with the capacity to conduct approximately 16,000 surveys across various service areas per annum may find this tender particularly suited to their expertise. Ad-hoc survey requirements throughout the contract duration offer further business expansion possibilities.

## Notice

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart's tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart's core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM's, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart's core functions. The successful contractor will be required to conduct approximately, 16,000 surveys across eighteen service areas per annum, including the Regulator of Social Housings (RSH)Tenant Satisfaction Measure (TSM) surveys. subject to sufficient numbers of tenant contacts being available in each sample framework. Ad-hoc tenant surveys, as and when required, may also be required throughout the duration of the contract to allow for performance to be measured across various service areas, or intervention areas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20982e76-487e-46dd-8773-7454f144999d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2024 |
| Submission deadline | 25 Mar 2024 |
| Future notice date | Not specified |
| Award date | 23 May 2024 |
| Contract period | 31 Aug 2024 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART |
| Locality | ENGLAND |
| Post town | Birmingham |
| Postcode | B15 1LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 6 Jun 2024 at 08:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20982e76-487e-46dd-8773-7454f144999d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20982e76-487e-46dd-8773-7454f144999d
  6th June 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.midlandheart.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4a60236-5348-47c7-bbda-3516599c50c7.json.