---
title: "Service Review and Diagnostics"
ocid: "ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF MERTON"
published: "2026-07-24"
---

# Service Review and Diagnostics

Buyer: LONDON BOROUGH OF MERTON  
Current stage: Award  
OCID: ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff.json)

## Summary

The London Borough of Merton is seeking a provider for "Service Review and Diagnostics" to conduct a detailed review and diagnostics of support service areas within the Council, aimed at enhancing service delivery over the next four-year budget cycle. This process falls under the "services" industry category, specifically classified as analysis services (CPV 71620000). The procurement has reached the award stage, with Human Engine Limited, an SME based in Aylesbury, being the successful supplier. The total contract value is £130,000, with services expected to be delivered between 1st August 2026 and 30th November 2026. The procurement was conducted via direct award, reflecting an efficient selection process.

This opportunity offers significant growth potential for businesses specialising in service analysis and diagnostics, particularly those able to scale up to the demands of a public sector project. SMEs, in particular, stand to benefit from partnering with a prominent local government entity such as the London Borough of Merton, opening doors to future collaborations. Businesses capable of delivering insightful diagnostic reviews that drive strategic improvement in public services would be ideally suited to compete for this type of tender.

## Notice

Delivery of a review and diagnostic overview of a number of key support service areas to ensure the Council is positioned to deliver its objectives over the next 4 year budget cycle.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab55fc43-0d9e-440e-bd2a-fafce3767697 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2026 |
| Submission deadline | 17 Jul 2026 |
| Future notice date | Not specified |
| Award date | 23 Jul 2026 |
| Contract period | 31 Jul 2026 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £130,000 |
| Lots value | Not specified |
| Awards value | £130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF MERTON |
| Locality | MORDEN |
| Post town | Sutton |
| Postcode | SM4 5DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HUMAN ENGINE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71620000 - Analysis services

## Release History

- 24 Jul 2026 at 08:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab55fc43-0d9e-440e-bd2a-fafce3767697

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab55fc43-0d9e-440e-bd2a-fafce3767697
  24th July 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.merton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4a6ccc1-4118-4af7-8b52-ea08e829f8ff.json.