---
title: "VOIP Telephony (Lot 1), Mobile Phones (Lot 2) and ICT Support Services (Lot 3)"
ocid: "ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLUE ORCHID"
published: "2016-11-18"
---

# VOIP Telephony (Lot 1), Mobile Phones (Lot 2) and ICT Support Services (Lot 3)

Buyer: BLUE ORCHID  
Current stage: Award  
OCID: ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The public procurement process involves Blue Orchid, based in Liverpool, seeking contractors for the provision of VOIP telephony (Lot 1), mobile phones (Lot 2), and ICT support services (Lot 3) as part of an open tender procedure. This service, classified under Computer support and consultancy services, aims to enhance business advisory and grant awarding services to growing small and medium-sized enterprises (SMEs). The procurement is currently in the Award stage, with an active contract value of £24,000 awarded on 19 October 2015. The contract period extends from 19 October 2015 to 29 December 2017, and submissions for the tender were due by 9:00 a.m. on 17 September 2015. The location of service delivery is in Cheshire, North West England.

This tender presents significant opportunities for businesses specialising in telecommunications and ICT services, particularly SMEs and voluntary community sector enterprises (VCSEs). Companies capable of providing high-quality VOIP systems, mobile communications, and robust ICT support are encouraged to engage, as Blue Orchid is open to evaluating various proposals across all three Lots. Given the competitive nature of this tender and the emphasis on quality, businesses with a focus on reliable service delivery and technological expertise stand to benefit from establishing a partnership with Blue Orchid.

## Notice

Please refer to our website to access full details. The service comprises a range of business advisory and grant awarding services to growth SMEs. Working with a number of partners across the sub-region, Blue Orchid wishes to procure the following services as 3 Lots: * LOT 1 - Provision of VOIP telephone system * LOT 2 - Provision of mobile telephones * LOT 3 - Provision of ICT Support Services Please note: Applicants may tender for any or all of the LOTs. Please note: Blue Orchid has not yet been awarded ERDF funds and there is therefore no guarantee that there will be an award of a contract, as this service is dependent on securing ERDF funding. Please note, therefore that response to this submission is at the sole cost of the supplier. Additional information: Please note: Closing time for submissions on end date is 9:00 a.m. Q&A VoIP Telephony Is it possible to provide the address or a phone number of the premises? I need to ensure that the broadband bandwidth available can offer the business 10 x consecutive calls without reducing call quality. The service will locate to new premises in Cheshire at Gadbrook Park Do you want to use a single broadband for both internet usage and call traffic? We would wish the solution that ensures the highest possible quality in terms of (uptime and redundancy), but leave the final recommendation to the bidder. How many hunt groups do you require? We would require the service to be able to "fall over" to two other departments There is no mention of voicemails for each user or for the hunt groups, is there a requirement for a voicemail service? We see voicemail, as an addition but not an essential What will happen to the call out of hours will they need transferring to an external number or would you prefer an out of hours message? We would transfer to a recorded message Does the site have cat5 cabling installed for each desk phone location? We will ensure the site is fully cabled for installation beforehand Is there a cabinet installed at the site with any free space to house additional equipment? There will be rack space for housing of the equipment Mobiles IS there any preference to the mobile network you prefer? None How much mobile data is required for each user? We would require staff to be able to access emails and attachments, but use would not be abnormally high Would you prefer 3G or 4G data? No preference Is there any preference to the mobile phone device that is required that will be using an Android operating system? No preference Will you require new mobile numbers for all 10 devices or will you be porting over existing numbers from a UK mobile network? We can accommodate either new numbers or port. We have no preference either way

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a27cae8-ec0d-4041-a7a4-fb7190c536ff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 17 Sep 2015 |
| Future notice date | Not specified |
| Award date | 14 Sep 2015 |
| Contract period | 18 Oct 2015 - 29 Dec 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £24,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLUE ORCHID |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L1 3BT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITAL NETWORKS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32500000 - Telecommunications equipment and supplies
- 72600000 - Computer support and consultancy services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a27cae8-ec0d-4041-a7a4-fb7190c536ff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a27cae8-ec0d-4041-a7a4-fb7190c536ff
  14th September 2015 - Awarded contract notice on Contracts Finder
- http://www.blueorchid.co.uk/tender-provision-of-voip-telephony-mobile-phones-ict-support-3-lots/
  Tender Specification Link

## Notice URLs

- http://www.blueorchid.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4a925d5-adc8-11e6-9901-0019b9f3037b.json.