--- title: "Provision of IT Helpdesk and Support Services" ocid: "ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "AVON FIRE & RESCUE SERVICE" published: "2018-08-07" --- # Provision of IT Helpdesk and Support Services Buyer: AVON FIRE & RESCUE SERVICE Current stage: Tender OCID: ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2.json) ## Summary The Avon Fire & Rescue Service is launching a tender for the "Provision of IT Helpdesk and Support Services" to ensure its IT systems are operational 24/7. This contract falls under the category of computer audit consultancy and information technology services. The procurement process is currently in the tender stage, with the submission deadline set for 24 September 2018. The contract is expected to commence on 1 April 2019, lasting for a duration of two years, with the possibility of two one-year extensions at the Authority's discretion, and will be conducted as an open procurement procedure. This procurement presents significant opportunities for small and medium enterprises (SMEs) specialising in IT support and consultancy services, particularly those capable of providing robust helpdesk and strategic advisory services. The winning bidder will have the chance to work closely with a vital public service, contributing to the resilience and technological advancement of the Avon Fire Authority's operational capabilities. Companies with expertise in IT infrastructure management and disaster recovery planning would be especially well-positioned to compete in this tender. ## Notice Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2018 | | Submission deadline | 24 Sep 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AVON FIRE & RESCUE SERVICE | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS20 8JJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK61 North Somerset | | Local authority | North Somerset | | Electoral ward | Portishead West | | Westminster constituency | North Somerset | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72150000 - Computer audit consultancy and hardware consultancy services - 72222300 - Information technology services - 72253000 - Helpdesk and support services ## Release History - 7 Aug 2018 at 08:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b - 4 Aug 2018 at 12:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b 7th August 2018 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508 User / Company ## Notice URLs - http://www.avonfire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2.json.