---
title: "Provision of a Customer Portal and Customer Relationship Management System"
ocid: "ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CALDERDALE MBC - RECYCLING"
published: "2017-02-20"
---

# Provision of a Customer Portal and Customer Relationship Management System

Buyer: CALDERDALE MBC - RECYCLING  
Current stage: Award  
OCID: ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b

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## Summary

The procurement process involves Calderdale Mbc - Recycling, which sought a solution for the "Provision of a Customer Portal and Customer Relationship Management System". This procurement falls under the software package and information systems industry category, with an estimated contract value of £420,000. The open procedure was utilised, and the tender period concluded on 25 November 2016. The contract is set to commence on 1 April 2018 and will run until 31 March 2025, with delivery expected in Yorkshire and the Humber region of the United Kingdom.

This opportunity represents significant potential for businesses specialising in software development and customer service solutions, particularly those focused on customer relationship management systems. Small and medium enterprises (SMEs) are encouraged to compete, as the tender's specifications indicate eligibility for SMEs. Companies capable of providing integrated systems with functionalities such as interactive maps and real-time back office integration would be particularly well-suited for this project.

## Notice

The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2017 |
| Submission deadline | 25 Nov 2016 |
| Future notice date | Not specified |
| Award date | 17 Feb 2017 |
| Contract period | 31 Mar 2018 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £420,000 |
| Lots value | Not specified |
| Awards value | £420,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALDERDALE MBC - RECYCLING |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 1PS |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Feb 2017 at 09:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852
  20th February 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b.json.