---
title: "CNTR0010429 - Cisco Hardware Service & Maintenance - AWARD"
ocid: "ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2021-06-23"
---

# CNTR0010429 - Cisco Hardware Service & Maintenance - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c.json)

## Summary

Birmingham City Council is seeking a Cisco support partner for the CNTR0010429 contract, titled "Cisco Hardware Service & Maintenance", which is now in the award stage. The contract, valued at £81,466.11, is set for a duration of one year, commencing on 1st April 2021 and concluding on 31st March 2022. The procurement process was conducted under an open procedure, with the deadline for submissions having been 22nd January 2021. This procurement falls within the hardware and services industry, and the primary location for service delivery is Birmingham, West Midlands, with a postal code of B4 7WB.

This tender presents significant opportunities for businesses specialising in hardware and IT services, particularly those with experience in Cisco systems and network infrastructure. Companies that are SMEs and offer hardware installation, support services, or consultancy in network solutions would be ideally positioned to participate in future tenders or similar contracts with Birmingham City Council. Competitors must ensure compliance with stringent service level agreements (SLA) and demonstrate capacity for rapid response and effective service delivery to stand out in this competitive bidding process.

## Notice

Birmingham City Council currently have an existing Cisco Network, consisting of Catalyst and Nexus equipment, providing interconnectivity between its core sites, 3 Datacentres and over 250 remote sites. We are looking for a Cisco support partner to assist us in supporting the existing infrastructure and then to act as a trusted advisor on the future development of the estate. This contract will be for a period of 1 year, commencing 01/04/2021 until 31/03/2022. This contract will not be automatically renewed on an annual basis, performance of the provider to meet agreed SLA's and KPI's will be rigorously monitored throughout the 12-month term. Service Level required: o Provide initial response by a qualified engineer within 1 hour of request logged o Supply of replacement spares within 4 hours, 24x7 including public holidays. o If spares are not required, the supplier to provide suggested resolution within 4 hours for service impacting requests or 2 working days for non-service impaction requests. o In the event of any failures that do not meet the SLA, the agreement should specify how Birmingham City Council will be compensated (Supplier to confirm methods of compensation available should SLA's not be adhered too). This may include rebates, service credits, discounts or other forms recompense) o Part and/or engineer to site within the specified SLA - Supplier to confirm that all replacement equipment shall be delivered to the contracted location within the specified SLA of a fault requiring hardware replacement being logged, accompanied by a suitably qualified engineer if requested. Supplier to confirm if spares can be delivered with the specifically requested software version, and customer supplied configurations if requested to do so. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon 22nd January 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d3fff35-2f96-4d0d-ab96-62ebeaf70ed1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2021 |
| Submission deadline | 22 Jan 2021 |
| Future notice date | Not specified |
| Award date | 15 Feb 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £81,466 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 51 - Installation services (except software)
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32424000 - Network infrastructure
- 32571000 - Communications infrastructure
- 44316400 - Hardware
- 51611100 - Hardware installation services
- 72100000 - Hardware consultancy services
- 72228000 - Hardware integration consultancy services

## Release History

- 23 Jun 2021 at 22:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d3fff35-2f96-4d0d-ab96-62ebeaf70ed1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d3fff35-2f96-4d0d-ab96-62ebeaf70ed1
  23rd June 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4c06add-5bf5-4ec5-847a-ba382c458e4c.json.