---
title: "Cisco Contact Centre - Finesse"
ocid: "ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2022-03-29"
---

# Cisco Contact Centre - Finesse

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d

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## Summary

The Gloucestershire County Council has successfully completed a procurement process for the "Cisco Contact Centre - Finesse," classified under software supply services. The contract, valued at approximately £52,000, was awarded on 29th March 2022, following a restricted procurement method. The contract period is set to commence on 1st April 2022 and will conclude on 31st March 2023. The tender process concluded on 28th March 2022, and the primary delivery location for this project is the United Kingdom.

This tender presents a growth opportunity for small and medium-sized enterprises (SMEs) specialising in software solutions, particularly those experienced in contact centre technologies. As the demand for innovative customer service solutions continues to rise, businesses capable of providing advanced software solutions related to contact centre operations will find this particularly relevant. Engaging in such tenders can enhance visibility and credibility within the public sector, potentially leading to further contracts and business expansion.

## Notice

Cisco Contact Centre - Finesse

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ca9c9c1-dfcc-4e38-b146-53c7942cae7c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2022 |
| Submission deadline | 28 Mar 2022 |
| Future notice date | Not specified |
| Award date | 28 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £52,000 |
| Lots value | Not specified |
| Awards value | £52,709 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL1 2TH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Westgate |
| Westminster constituency | Gloucester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VCG |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 29 Mar 2022 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ca9c9c1-dfcc-4e38-b146-53c7942cae7c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ca9c9c1-dfcc-4e38-b146-53c7942cae7c
  29th March 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4e8084d-be09-4324-994b-8c9fa92b432d.json.