---
title: "IT Service Desk Software Subscription"
ocid: "ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2017-05-12"
---

# IT Service Desk Software Subscription

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2

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## Summary

The contracting process involves the Office of Rail and Road (ORR) as the buyer, procuring an IT Service Desk Software Subscription, valued at £32,548. The procurement is classified under miscellaneous software packages and computer systems, specifically for IT services. The procurement method is defined as 'Other', with the contract period commencing on 21st March 2017 and concluding on 20th March 2019. This tender was initiated as a call-off from a Crown Commercial Service Framework, and the award notice was published on 12th May 2017, closing the tender on 20th March 2017.

This contract offers significant opportunities for businesses specialising in IT service desk solutions, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations that are adept in providing software alongside essential training and support services. Companies that can demonstrate experience in system configuration, ongoing support, and maintenance are well-positioned to benefit from this contract, contributing to their growth in the expanding IT service industry.

## Notice

Provision of an IT helpdesk software licence to include operative training, system configuration, support and maintenance Additional information: Called off from a Crown Commercial Service Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37d8977f-15cd-4497-aa7a-ec91cc9f1d6c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2017 |
| Submission deadline | 20 Mar 2017 |
| Future notice date | Not specified |
| Award date | 20 Mar 2017 |
| Contract period | 21 Mar 2017 - 20 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,548 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOCUS GROUP EUROP (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 12 May 2017 at 10:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37d8977f-15cd-4497-aa7a-ec91cc9f1d6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37d8977f-15cd-4497-aa7a-ec91cc9f1d6c
  12th May 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4eb83ee-7842-4402-8478-6eb86c9151c2.json.