---
title: "Assisted Digital Support to Customers to make a Universal Credit claim on line"
ocid: "ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2017-06-20"
---

# Assisted Digital Support to Customers to make a Universal Credit claim on line

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78.json)

## Summary

Sunderland City Council is conducting a procurement process for the contract titled "Assisted Digital Support to Customers to make a Universal Credit claim online" within the education and training services industry category. The procurement method is selective, following a restricted procedure. Key contractual dates include a tender deadline that ended on 18 May 2017, with the contract period commencing on 3 July 2017 and concluding on 31 March 2018. The contract value is set at £34,000, and the delivery is specified for the North East region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in education and digital support services, particularly those that are small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Competitors should consider their capabilities to provide comprehensive assistance to clients navigating Universal Credit applications online, making this a suitable opportunity for firms geared towards enhancing digital accessibility and customer service within the public sector.

## Notice

Assisted Digital Support to Customers to make a Universal Credit claim on line

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d41646ae-4c32-42f1-b6a0-63c3f6b8a6e9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2017 |
| Submission deadline | 18 May 2017 |
| Future notice date | Not specified |
| Award date | 15 Jun 2017 |
| Contract period | 2 Jul 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,000 |
| Lots value | Not specified |
| Awards value | £34,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR2 7DN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Southwick |
| Westminster constituency | Sunderland Central |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNDERLAND NORTH COMMUNITY BUSINESS CENTRE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 20 Jun 2017 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d41646ae-4c32-42f1-b6a0-63c3f6b8a6e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d41646ae-4c32-42f1-b6a0-63c3f6b8a6e9
  20th June 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c4fdf311-c5b6-49dd-b2f0-84fa2b42af78.json.