---
title: "Usability project: Identifying challenges and solutions for improving inclusivity and usability in the consumption of internet delivered television"
ocid: "ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2025-03-06"
---

# Usability project: Identifying challenges and solutions for improving inclusivity and usability in the consumption of internet delivered television

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719.json)

## Summary

Ofcom has completed a procurement process for a project titled "Usability project: Identifying challenges and solutions for improving inclusivity and usability in the consumption of internet delivered television". This project falls within the "Research services" category (CPV code 73110000) and took place in London, England, at the postal code SE1 9HA. The procurement process followed an open procedure below the threshold and has now entered the award stage. The tender period concluded on 6th December 2024, and the contract commenced on 15th January 2025, running until 15th July 2025. The total contract value is £49,110 GBP.

This tender provides significant opportunities for businesses involved in research services, particularly those focused on internet protocol-based solutions and user experience research. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) were especially encouraged to participate. The successful supplier, DTG Testing Limited, indicates that companies with expertise in digital TV services and usability research could find similar tenders valuable for growth, enhancing their portfolio and broadening their client base in the rapidly evolving field of internet-delivered television.

## Notice

The project will require that the service provider conducts interviews with identified groups of persons who may be potentially impacted by the increasing shift in the delivery of TV via IP, capture their requirements and develop IP-based solutions which address these.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e44fc96-fc6e-4efd-9d28-9e929b204083 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2025 |
| Submission deadline | 6 Dec 2024 |
| Future notice date | Not specified |
| Award date | 14 Jan 2025 |
| Contract period | 15 Jan 2025 - 15 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,110 |
| Lots value | Not specified |
| Awards value | £49,110 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DTG TESTING |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 6 Mar 2025 at 09:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e44fc96-fc6e-4efd-9d28-9e929b204083

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e44fc96-fc6e-4efd-9d28-9e929b204083
  6th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c504370a-923d-4604-9fb2-3ea2e1abb719.json.