---
title: "AI Whatsapp Tool for Unpaid Carers"
ocid: "ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2026-05-21"
---

# AI Whatsapp Tool for Unpaid Carers

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090

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## Summary

Gloucestershire County Council has recently completed the procurement process for an innovative service titled "AI Whatsapp Tool for Unpaid Carers." The procurement falls under the industry category of "Software package and information systems" and has been classified with the CPV code 48000000. It involves the development of an AI-powered chat assistant to facilitate communication for social care information across England. The contract, valued at £134,400, was awarded to CC2i Ltd and spans a period from 1st April 2026 to 31st March 2028, with an optional extension for an additional year. The procurement was part of a tender process using "Other" methods, and its tendering phase concluded on 24th March 2026.

This tender presents significant opportunities for businesses specialising in software services, particularly those adept in developing AI communication tools. SMEs and organisations serving social care sectors stand to benefit, given the focus on enabling carers through advanced AI solutions. Businesses with the ability to deliver seamless integration via multiple communication channels like web, SMS, Whatsapp, and applications could find substantial growth opportunities through similar government projects. The contract demonstrates potential for not only immediate economic exchange but also the prospect of long-term collaborations under subsequent extension terms.

## Notice

Gloucestershire County Council has awarded contract for 'A chat assistant, harnessing the power of artificial Intelligence (AI) to enable people to navigate, access and 'have a conversation with' social care information, advice, guidance and processes. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app).' This contract has been let for a period of 2 years with an option to extend for a further 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/84861886-0290-4a76-acc5-a1ee443fd303 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 24 Mar 2026 |
| Future notice date | Not specified |
| Award date | 24 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,400 |
| Lots value | Not specified |
| Awards value | £134,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL1 2TH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Westgate |
| Westminster constituency | Gloucester |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CC2I |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 May 2026 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84861886-0290-4a76-acc5-a1ee443fd303

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/84861886-0290-4a76-acc5-a1ee443fd303
  21st May 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090.json.