---
title: "Friends & Family Test Solution"
ocid: "ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "BARTS HEALTH NHS TRUST"
published: "2017-10-05"
---

# Friends & Family Test Solution

Buyer: BARTS HEALTH NHS TRUST  
Current stage: Planning  
OCID: ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935.json)

## Summary

Barts Health NHS Trust is initiating a public procurement process for a "Friends & Family Test Solution," which involves the development of a new digital system to capture patient and carer feedback through various surveying methods. The procurement falls within the software package and information systems category, with a budget of £100,000, covering the contract period from 1st December 2017 to 30th November 2018. This tender is currently in the planning stage, with a future notice date set for 30th November 2017. The services are expected to enhance Barts Health's performance, aiming for placement in the top 25% of providers nationwide for response rates.

This tender presents a significant opportunity for businesses specialising in digital systems, software development, and customer feedback solutions. Companies with expertise in creating versatile surveying platforms, whether online, telephone, or paper-based, would be well-positioned to compete for this contract. Moreover, businesses keen on contributing to the healthcare sector and collaborating with a prominent NHS Trust could find this opportunity particularly beneficial for growth and visibility in the public procurement space.

## Notice

Bart's Health NHS Trust wishes to procure a new digital system to elicit patient, patient & carer feedback. This will include a range of options for surveying including paper, text, telephone and online survey methods. We would expect the successful provider to agree an improvement trajectory which will see Barts Health in the top 25% in the country for return rates with the Friends & Family Test.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53612ac4-c1b9-48eb-9ad3-7ff9b39b5c1b |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2017 |
| Submission deadline | Not specified |
| Future notice date | 30 Nov 2017 |
| Award date | Not specified |
| Contract period | 1 Dec 2017 - 30 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BARTS HEALTH NHS TRUST |
| Locality | ALDGATE |
| Post town | East London |
| Postcode | E1 8PR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Oct 2017 at 11:22 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/53612ac4-c1b9-48eb-9ad3-7ff9b39b5c1b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53612ac4-c1b9-48eb-9ad3-7ff9b39b5c1b
  5th October 2017 - Future opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=1e08803c-25a8-e711-80e6-005056b64545
  Advert

## Notice URLs

- http://www.bartshealth.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c52d0113-26d9-4e1b-be22-edb047bf7935.json.